Question 1

How long can the lamp remain illuminated on a full charge?

Accepted Answer

Generally, the lamp can remain illuminated for approximately seven to eight hours on a full charge.

Question 2

Can the lamp be turned on while it's charging?

Accepted Answer

No, it cannot. The lamp is equipped with a safety feature that automatically turns off when it's being charged to prevent overheating and preserve battery life.

Question 3

How do I know if the lamp is charging or fully charged?

Accepted Answer

When the lamp is charging, there will be a blue indicator light at the back of the base. Once the blue indicator light goes off, it means the lamp is fully charged.

Question 4

Is it normal for the lamp to flicker when it's turned on?

Accepted Answer

If this occurs, you can try recharging the lamp as the battery may need to recalibrate. If the lamp continues to flicker even after recharging, please contact us for assistance.

Question 5

Can I use an external quick charger or quick charging cable to charge it?

Accepted Answer

No, it is not recommended as it may cause a short circuit due to different voltage requirements. It is suggested to use a wall adapter for charging or connect it to a computer's USB port for charging.

Question 6

How can I clean the surface of the lamp, such as the protective cover and the base?

Accepted Answer

For the lamp's protective cover, it is recommended to use a dusting brush to remove surface dust. For the base, you can use a dry microfiber cloth to wipe away surface dust. Avoid using a wet cloth or alcohol for cleaning as it may cause rust on the base. Remember to keep it dry.

FAQ

Frequently asked questions