1. How long does shipping take?
For local orders, please allow at least 3 business day for us to process and prepare the shipment.
For international orders, it will take 5-7 business days depending on your location.
2. Do I pay customs and import duties if I live outside Hong Kong?
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
3. Do you ship to my country?
We deliver to almost all countries worldwide.