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  • How long can the lamp remain illuminated on a full charge?
    Generally, the lamp can remain illuminated for approximately seven to eight hours on a full charge.
  • Can the lamp be turned on while it's charging?
    No, it cannot. The lamp is equipped with a safety feature that automatically turns off when it's being charged to prevent overheating and preserve battery life.
  • How do I know if the lamp is charging or fully charged?
    When the lamp is charging, there will be a blue indicator light at the back of the base. Once the blue indicator light goes off, it means the lamp is fully charged.
  • Is it normal for the lamp to flicker when it's turned on?
    If this occurs, you can try recharging the lamp as the battery may need to recalibrate. If the lamp continues to flicker even after recharging, please contact us for assistance.
  • Can I use an external quick charger or quick charging cable to charge it?
    No, it is not recommended as it may cause a short circuit due to different voltage requirements. It is suggested to use a wall adapter for charging or connect it to a computer's USB port for charging.
  • How can I clean the surface of the lamp, such as the protective cover and the base?
    For the lamp's protective cover, it is recommended to use a dusting brush to remove surface dust. For the base, you can use a dry microfiber cloth to wipe away surface dust. Avoid using a wet cloth or alcohol for cleaning as it may cause rust on the base. Remember to keep it dry.
  • Which product can be shipped to areas outside of Hong Kong? Is international shipping available?
    Our Handcrafted Sculptural Mushroom Lamp is only available for Hong Kong delivery and does not support international shipping. However, other products are available for both local and international shipping.
  • How many days does it take for the merchandise to be shipped after placing an order?
    Hong Kong and Mainland China, Macau, and Taiwan regions: After payment, it takes 4-6 working days for the items to be shipped from stock. In case of severe weather conditions (Signal No. 8 or above), public holidays (Chinese New Year/Easter/Christmas), the shipping time will be extended. International shipping: After payment, it takes 6-12 working days for the items to be shipped from stock.
  • Which courier company do you use for shipping? Is there a shipping fee?
    For Hong Kong and Mainland China, Macau, and Taiwan regions: We use SF Express for delivery, and the shipping fee depends on the destination. For international shipping: We use EMS for international delivery. Customers can inquire with the respective courier company for the shipping fee.
  • Are the products original designs? Are they manufactured in Hong Kong?
    Certain Corners is a Hong Kong-based artist- designer brand. Each product is an original design and is meticulously handcrafted in Hong Kong, from the conceptualization, design, production, coloring, assembly, to packaging processes.
  • Can I get a refund or exchange if the handcrafted scultptuarl mushroom lamp is damaged?
    For Hong Kong customers, if you discover any damage to the product, you can visit our studio within seven working days with the original packaging for a free exchange. However, we do not have a refund policy.
  • Is there a maintenance service available for the handcrafted scultptuarl mushroom lamp?
    Our handcrafted scultptuarl mushroom lamp comes with a maintenance service, which covers the battery, switch mechanism, and LED light. If customers encounter any of the mentioned issues with the purchased product in the future, please feel free to contact us for assistance and inquiries.
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